Refund and Returns Policy

Last updated: October 12, 2026

We want you to be happy with every New Limits order. This Refund and Returns Policy explains when you can return or exchange an item, how to ask, and who pays for delivery. Please read it before you place an order.

1. Return window

You have 7 days from the day you receive your order to tell us about a problem and request a return. Requests made after 7 days may not be accepted.

2. When we accept a return

We accept returns, and offer a replacement or refund, in these cases:

• Wrong item: you received a different product, size or colour from what you ordered.
• Defective item: the item arrived damaged or with a manufacturing fault, such as a tear, broken zip or stitching problem.

To be accepted, the item must be unworn, unwashed and in its original condition with all tags and packaging.

3. When we cannot accept a return

• You changed your mind, or the item does not suit your taste.
• The item has been worn, washed, altered or damaged after delivery.
• Tags or original packaging are missing.
• The return request was made after the 7-day window.
• The size ordered matches the size chart on the product page, but you would like a different fit.

4. How to request a return

1. Email us at admin@newlimitsclothing.com within 7 days of receiving your order.
2. Include your order number, your name and phone number, and a short description of the problem.
3. Attach clear photos of the item (and of the packaging if the wrong item was sent), so we can check the issue quickly.
4. We will review your request and reply with the next steps. Please do not send the item back until we confirm.

5. Delivery charges

• If the return is approved because we sent the wrong item or a defective item, we will arrange the return and cover the delivery charges for the return and the replacement.
• In every other case, including an order that is refused, a return request that is not approved, or an item returned without our confirmation, the customer pays all delivery charges, including the original delivery and any return delivery.

6. Replacement and refund

Once we receive and check the returned item, we will offer a replacement of the same product (subject to stock) or a refund. We will confirm the method with you, and we will keep you updated until the matter is resolved. We aim to resolve approved returns as quickly as we can.

7. Refused or undelivered parcels

If you refuse to accept your parcel without a valid reason, or we cannot reach you for delivery, the customer pays the delivery charges. We may also limit or decline future Cash on Delivery orders from that customer. This protects our business and our other customers from fake and cancelled orders.

8. Checking your order

Please check the size chart on each product page before you order, as sizes can differ between brands. When your parcel arrives, check that the item is correct and undamaged. If you find a problem, contact us as soon as possible and within the 7-day window.

9. Contact us

If you have any question about this policy or your order, please contact us: